| 1.According to ISO9001 Quality System demands, we have set up after-sale service dept. and 24-hour hot line to respond to customers and units. We have also built a team for technical service. General engineer is group leader, and other members are the leaders of after-sale service dept., technical dept., quality control dept., productive dept., marketing dept.
2. We offer various technical datum about installation to customers and units for free, and offer installation service, technical director of debugging and technical training.
3. According to ISO9001 Quality System demands, we have established service management system, service archives and sales network diagram.
4. We drop in to our customers or by phone at fixed period to know the fixing and operating conditions, accepting their opinion and recording their letters and visits.
5. Our company carries out the "Three Guarantee" (guarantee for repair, return and exchange) service. We will report customers feedback to general manager and concerned departments, then make improving measures. After the period of quality assurance, if there is some problem of product quality, we will still give settlement.
6. We ensure spare parts in the period of repair guarantee and service life.
7. We will strictly carry out our agreements and contracts, and settle customers demands in time.
8. In the period of quality guarantee, if there is some damage because of winning bidder, our company will give exchange for free and bear all responsibilities. We come to solve the problems within 12 hours as soon as receiving the notice. And quality guarantee period will also be postponed.
9. Under no circumstances will we create difficulties for the other side for any reason.
| 
